SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vevo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vevostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I put up blila rozmir S, pigeon rozmir M, ale riznytsi myzhe Nemak, that fabric is often and will be in the direction. The product is good! Dear Seller!
I made it easy to use it, it was super, I took it to the room with rosmir, then everything went! For the seller's daughter for the shvidka, she's behind the Garnet pakuvannya!! Recommend!!!
Super nice!
The beautiful and the local light, the viglyadak is simply unturned. The Bob of the buoys is a bad smell, we are too shvidko. Rozmir oversized, pidyde on the Republic parameters. I will sell my uncle for a monster product and shvidka delivery!
The product is as described by the seller, shipped quickly, the material is of good quality, neatly tied, I recommend the product and the seller
very pretty sweater. unfortunately the size is not for the larger girls. the color is nice and it feels very soft
👍👍👍👍👍👍👍👍
Very pleased with the sweater!
Garny light, new, straight non-vagomium. Delivery shwidka. For 86 and wagu 55 kg took S. It is. Russia
The jacket is comfortable, and the body is nice
Duge Mila TA yakisna koftinka. A trick for a dot. Whiglyadak yakisno and syatkovo. Rozmir pidishov. I recommend it.
The quality is good, I don't know how it will be after washing!!!
The light is just a neymovirny. New, Moscow. I am satisfied with the purchase. In Ukraine for 14 days. 164 took M.
Great quality! Size you can and more if you want freer.
The blouse is good, the quality is good, the size is the same as in the photo, warm, thank you
Absolutely lovely. Really fine and flattering.. Highly recommended.
Bought the third light from the seller! I'm a little man! One-on-one, yak on the photo of the seller on the model! 7 days shipping! Dear sellyseller!
Super!!! Recommend!
Nice
Garny light, all the yak in the photo. I recommend it.
The parcel was delivered very quickly, thanks to the seller! I am very satisfied with the product, absolutely as advertised!
Unfaked koftinka for Taku Tsina. Death to Muscovites!
The coffee shop is just wow, light and warm in one hour, it's practical to walk away, it's smart, it's a vow, a Garno with a Remin, it's a vooge Garna, it's even in the water
The light is good, the quality is similar. Duge M'yaka. Ale it is with the guys, to dance for. Took 92/70 on the parameters.
Divchatka, Duge of the girl, all the yak in the photo. I am rozmir M, so I took M, this is not a smell, otherwise I will burn, I will give it to cold water with a condyoner, hung in a horizontal position and super