SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vevo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vevostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The size corresponds to the measurements, the color and designs are exactly the same as the description of the item
Good price quality conforms to expectations The color is beautiful we will see with the first wash for now an excellent purchase
The color is very cute comes super well to the size is thin but looks very good👌🏻
I am very satisfied with the jacket, I sat down freely on the 106 of the 103, you can still put something on. All seams are neat.
It is very nice, I received it before time, it is the same as in the photo
The jacket looks super, even fit into my purse :)) arrived earlier than the stated date. The seams are smooth, the threads do not stick out. The size fit. Wear 48/50
A monster demiseason down jacket, a light thin 5 _ 10 degrees per 172. I, Vahu 75 won 4xi dude seller for shvidka delivery
I found it a little small but great material heats up well
She gave the jacket a double shvidko. The number of spivpadh photo, akuratni shvi, rozmir took 1 year. Duge the seller! Usphiv!
Great jacket! Great quality and feels good! Can't wait until it's cold enough to wear it! Would love to get it in other colors. Definitely check the measurements to get the correct size
Fantastic light quilted jacket travel socks! Just what I was looking for. Gorgeous color a beautiful antique rose. I usually use an M, I ordered an L. maybe an XL would have been more comfortable
I loved it but I also small I ordered I was left to my 12 year old girl aora order size XL
Thin
Great! In fact, down lining! Ideal for cool autumn days. I ordered the jacket in very large, because of back and sleeve length; I'm 179 tall and slim. Now the bust is of course quite wide, but that doesn't bother me, so I can still wear a thick wool sweater under it on cold days! -Also the color is beautiful!- 2 outer pockets with zipper and two inner pockets, very spacious, for smartphone etc. I am absolutely satisfied! Delivery takes time, but it also comes from China. Would like to absolutely recommend this jacket and the seller! -THANK YOU-
It's okay
Looks great The quality we give you a 8.5
I arrive soon, it is very beautiful, I love it, I recommend the seller
Definitely order min 2 size bigger
Very nice color, good workmanship, delivery ahead of time I recommend
Beautiful!!! I loved... Only it took a long time to get there.
Perfect very good quality
Definitely not for the winter, it's very very fine and leg000otherwise, everything is ok
The jacket is thin but it looks good, it would not be bad if it had a little more filling, the seams well, in general I liked
my height is 170 cm. chest girth is 96 cm. I took 4xl.you can wear a warm sweater under the jacket. You can take 3xl. the jacket is of good quality but thin
Light and soft coat