SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vevo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vevostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
ok
It's excellent dimensions really small jacket jacket and Jack enters into a connected pocket
ok
Perfect for travel.
The jacket for its price is very good. XL size by M. You could take a size larger for a sweater.
It's good, in size
i bought this for my 9 yo, whos the size of an average 12 yo. it fits fine, not too small, but we should have ordwered one size up, (size L)
Very pleased Just by measure, beautiful color is easy, comfortable
Super down jacket for the early winter season. The size corresponds very well to the board, good quality, soft and well finished.
Very good is the how much I eat
Very nice woman down jacket, good quality, perfect size size, shopkeeper recommended. The only negative note is the too slow shipping with Amazon Shipping compared to Poste Italiane which normally from when they receive the package in Italy to delivery pass 2GG against Amazon Shipping's GG4
very good thanks
This is my second jacket. Different color. Very good product. size is good.
100 gr fantastic. Little padded takes up very little space. Just what I needed!! Arrived early!
Thin, hot/spring warm, hot
My favorite jacket this winter
Garnet light down jacket. Rosmir 48 was married to 2XL, for a light coffee cup.
The perfect color is very nice as in the photo the only thing the size take one size more... Otherwise it is very good it is light and has a bag to put it inside when you no longer put it
Very nice and soft
Great! just if in color and light!
Excellent I loved very good quality
All Super! Has it become known for the recommendation of the Telegram channel? (@ shopruihalo ) 8500 pidpisnikiv. There all the zibrani, coupons, goods in goods up to the 99% and the Ministry of Trade‼️ Bagato goods for 1 hryvnia!
I was pleasantly surprised, very good product, Light 100 grams so not suitable in the middle of winter, I will definitely buy colours more... I highly recommend
Oh-good. At this price, buy more... 66 -> 3XL is just right
It’s down jacket, fit well size 2X for 10 US. Very thing.