SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vevo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vevostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
excellent product. soft, comfortable
I bought for my friend a meaty Rosmira for my daughter. Garna yakist'yak, heat, I recommend. I didn't spit with the seller.
Soft, nice, warm. Great for use under a sweater or cardigan. Very beautiful neutral color. There is no smell, the seams are neat.
Very good👍
Like it very much. Soft, warm, sewn neatly. The size corresponds.
Warm, I am attracted to the dot-the koftinka, to the sviy with the zamovil L. Sila Vil. Potim won over the Chorn m. Rozmir pidiyshov idially. Ale on the eye of the house is not such as Svitla. Chorna tonsha, ale prim. I got it with marriage, I got it if there were any other inflammation. Sales and compensation for goods by marriage
The material and finishes of excellent quality, very warm, I loved it.
The product I will describe the photo Shvidka the seller's delivery and the product I recommend it
Duge good light. Stretch to the world. Me zrist 155 cm. Chest circumference 92 cm, waist 70 cm. Recommend
Hello. Ordered size L for parameters 90-70-98 cm (my size S). The jacket is warm, very pleasant to the body. Color as the picture, stretch well. Long sweatshirts and long sleeves fit well for my 164 height.
A pretty sweater. Fabric m'yak, prim to Tyle. On the parameters og 80 from 70 seats 170 L comfortably. I think you can beat rozmir
A thin and lukewarm jacket is good. Stretch to the world. Me zrist 155 cm. Vaga 53 kg. Chest circumference 92 cm.
On SVII s she took M and it was just. Yakiste Super, fabric duuge m'yak. Packed in beautiful bags. Definitely recommend.
Duge garny polover for the height of 156 , 65 kg of pidyshov are already. I'm a little. I recommend that HTO love comfort and warmth. I got the old salesmen's scho to the cold, I was happy. Duge Shvidka 9 days delivery
A good quality is a good and a lot of Dafeh, very recommend and buy after.
Like good, people to write vidguki, I will come to all the positive. Coffee tie dissenno double Garna and yakysna, smut, hot and warm and good to Til, good to stretch, I will weave, I will weave, I will have a cloth, I will have a super, beige-Rye-peach, I don't know Yak to describe, ale is classy. I took rosmir for 49 kg of VAGA and 152 mi zrist, in the case of figur, not really, ale and hotyla, sleeve me dovgiy, I came to give it, took it with coins, then the tsyna smishna. News and delivery of Mitts, in Ukraine, in Ukraine, the press of the press came in 12 days. I will give a great seller, I will wear it with hassles.
Long, the same as the twist. In May, such a Biliy and even more. I am satisfied with this, the fabric is rather for a dot-ik, a Garna in a look and not to be mated.
Ordered size L for parameters 93/63/98 cm. The jacket is warm, very pleasant to the body. It stretches very well, it was possible to order the size m, but also L sat down perfectly.
Very good blouse, it is fleece, warm, the size is normal
Such a soft T-shirt, just a pleasure. The size is fine, the color is delicate