SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vevo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vevostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The dress is great, 162 cm 58 kg the XS size is perfect, not long, worried that it will look very elegant, but it will be perfect for casual wear
Good quality item, as the description. I recommend to 100%. The delivery went well
Perfect at levels
The dress is beautiful and arrived quickly, but unfortunately it's a little small...
Very beautiful dress
Chic
Amazing quality omg . Itâs also double lined absolutely love. Iâm going for a photoshoot with the dress
Amazing! My parameters are 78-67-92, my height is 168. I looked like a bride in it! Love the fabric and itâs very comfortable.
Great dress. Size XS. 172 growth came in 9 days
Chic dress, 100% exceeded my expectations
Elegant evening lace dress. Great feminine design. Dress with long sleeves, cuffs flared. Arms exposed. Zippered back. It has a lining. Dress of great quality. Sew carefully with care. Beautiful style and colorđ¸ I have size S parameters 88/68/92 , 175 cm, 58 kg.
Take yak in pictures
i really appreciated seller that she helped me choose correct size M size.first of all, i chose size XS. my measurements are 93-72-100,168 cm tall. you should read size chart before paying. very cute dress,excellent quality.it differs from other store who sell higher but low quality.
I totally recommend this dress, it's amazing.i ordered it for my birthday party.
everything is perfect and the transportation speed is very fast.very flattering dress.ďźyou should read size chart, i followed size chart. this dress fit me perfectďź
great dress, true to size! in order to get the best size i comfirmed the size with seller. seller is helpful and kind. the dress fits perfectly.
everything is perfect and the transportation speed is very fast.very flattering dress.ďźyou should read size chart, i followed size chart. this dress fit me perfectďź
Stunning dress !!! One of the Best Buys ever on Ali!! Thank you very much, seller!! Highly recommended!
it looks exactly like the picture.read the size chart!! my measurements are 85/64/88 ,I 've choose xs. The seller is well communicating.
take it, you won't regret it!
I liked it very much, good fabric, workmanship too!
beautiful and the material is comfortable, which exceeds my expectation.The quality is very good, all the seams are smooth and tidy, definitely recommend it.
im absolutely in love with it! i was scared that would be too small or poor quality but actually the quality is pretty good and it fits me pretty well. im 85/64/88 and i got a XS.
To say that this is a Sahay beautiful dress of my wardrobe-to say nothing! It with lining, floor-length, with trainâ¤ď¸ Exactly like the photo. I didn't want to shoot after trying on.
The seller is super, there is a problem with the delivery due to the poor service, it helped me, the dress is the same as the picture 10/10, the lining is not translucent