SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vevo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vevostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The dress fully complies with the described and personally exceeds expectations in terms of quality and the design fitted super well, fast delivery, only to consider according to my experience size L corresponds to M (Mexican size) but if it corresponds to the measurements of the table
Good material, beautiful dress as picture
Very good dress. The fabric is thick, heavy, it is beautiful. Does not shine through. Sewn neatly. For the parameters 90/75/100 I ordered M, the village is good. There is an additional layer of tissue on the chest. Delivery is fast, arrived in two weeks.
The shipping was accurate..i did'nt expect the the quality is the same from zara..The sizes are correct..Im happy for my purchase till next time..
Too small
Dress far too small, unfortunately. But great dress, great fabric. Will order it again in bigger.
Very good quality. I'm happy with this dress! I recommend it.
Beautiful, my size is 90 75 100 fit m. The backers had to be redesigned and seared under the armpits. And otherwise everything is super.
Super
The gift pleased too much. Cool fabric and modeling too. Very good day to day or night
Very nice and elegant dress! The color goes more into a nice darker elegant shade of red (not wine!!). Good quality, similar to Zara, if not a little better! Dress's a little looser at the chest, but it still fits well. Unfortunately, the dress came too late!
Very nice, I stay exact, the fabric is judged the satin good, I asked for 88 bust, 78 waist and hip 102 and I am settled! It looks good, for more measures, I do not recommend it would not be small!
Me look like it, the Garna and the model to sit Garno, the color is expensive, I recommend
the material is thick and good quality but the size dint fit. was tight for me.
Fored satin fabric! Beautiful color! Dressed very well. Thank you
Exactly the yak in the seller's photo. Duge yaksla fabric
My measure corresponds to the table and I think it's too tight.
Excellent quality and product, I love the quality of the TV and it is simply perfect, I recommend your purchase totally
Very good, in size, fabric quality and tailoring is excellent!
The cloth to stand your own pennies! On obʼummi 88-68-90 that zrist 165 rozmir it is possible to walk. A number of such a self, yak and in the photo. Edine, Sho suknya duzhet
Great quality, perfect size. very happy with the dress.
Article as described. I am satisfied
Perfect beautiful. Great fit and fabric.
Very beautiful, XS size corresponds to 50 kg, 164.
perfect dress!!!