SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vevo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vevostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very well made. Plenty of pockets and room. Two main storage areas, plus two external front facing pockets and a hidden one at the back. The only let down is that the bottom is not reinforced/padded, so I would advise to add a strip of EVA or PE foam if wanting to use as a laptop bag.
Excellent arrived everything very well what I expected
Material seems to be very resistant, for the price is great to wear on the very top day
Comes a little smaller than I expected but it is because it is crushed by transport. Some minimal details are missing; Some extra seam on some ribbon. Otherwise I consider that it has been a good purchase.
bought it to be a bug away bag for my wife. it's kinda on the small side and has a lot of unnecessary straps and loops and things to hang. but it's ok, you can always cut them if you want.
As expected: good looking, sturdy, likeable. All God.
A backpack worthy and on the call and all-Union, I recommend that)
Not gonna lie I expected it to be wider. It has a lot of pockets and it opens very wide. The straps are a bit awkward. Overall, I recommend buying the bigger one.
It took me a while to arrive but satisfied, thank you very much, it was missing that 3 hats would arrive
The second I buy. Quality and very functional guarantee. I love
Recommended 100%!!😍
I just opened the package and I must say that I found it more beautiful than what he could understand from the photos. Truly capacious and with dedicated spaces
The backpack features 30L distributed in several bags which makes it difficult to use the space
As in the perfect description, although I recommend buying the 40 L, the 30 is small to travel
The backpack is very good. The material is not as thick as in another that I have but the value for money is very good.
I liked it quite, it seemed small but the storage space if it is wide by the different bags, it looks good quality if at least the shoulder pads had been together
As per the announcement. Item quality and delivery as advertised and quickly. I highly recommend.
Excellent, worth every penny, bag strong, big, sturdy, bought 45l, just perfect for those who like to travel and don't want to take suitcase, arrived on time
Massive but yet so compact. I'm a youth sports team manager and needed a sturdy bag for everything. this is just amazing. Last season I used a normal rucksack which was usually stuffed full. I put the same things in this one and there's still room. Stitching is robust, fabric is excellent, zips are very strong.
Exceeds my expectations! Very good quality, arrived in a very short time and in very good condition. I recommend the 100%. Very happy for quality and price
Great quality. Very good size and large capacity. The finishes are excellent. The reality of the product is very faithful to the announcement. I recommend 100%. Arrived very fast and well protected
I arrived fast and meets recommended expectations
Bag of fairly good size and solid containing a lot of storage
Child size, too small,. Otherwise it looks solid and good quality
very small