SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vevo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vevostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I tell the truth, I expected less!!!! But I was wrong, the backpack has a great quality, now it will be necessary to see how long it lasts. Thanks to the seller, it's great
Super backpack, many compartments, hard and waterproof material, better than expected. Highly recommended.
Very robust backpack that meets to fly by plane.
45 L Backpack, very comfortable and very large, Highly recommended
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The EDC tactical bag is incredibly awesome! It’s versatile for any adventure, and shipping was fast and efficient. Highly recommend!
Great value and as described. Lots of pockets, well designed. The zips are a bit jangly which I fixed by wrapping them in rubber shrink wrap to silence the
As in the description, in perfect condition and super fast shipping.
Pretty good overall. The tapes seem somewhat flimsy, but you can't ask for more for the € 15 price. In size is quite correct than I expected, although I do not think it will reach 30 liters of capacity
It is perfect, I bought the biggest options and even that it is a lot of backpack for me I can say that it is okay, it is resistant, the most that he loaded in it without like 10 kilos and he could without any problem
It is a size of 30 liters. It seems good to use it for climbing or when you go out for 2 days and 1 Night. It is a size of 30 liters it seems good to use it for climbing or going out for about 2 days a night
Will make a great gift
Very good backpack! Price performance is top.
Is as shown. Although in the ad it puts 50 liters, it is 45 as the photos of the ad later indicate. The flags of use is patch so you can remove it at the moment if you want and you are not a fan of the country. Many pockets, also an extra one on the back.
Amazing to resell
Awesome
The truth is that it has exceeded my expectations and that it is true that empty weighs a bit but the capacity was what I was looking for and in that aspect I have no complaints regarding the shipment to Spain has been in six days very fast in my opinion, but nowadays this is how AliExpress works, I recommend the product and the seller the truth is that one day I will buy another
good bag. this one got slot of slots the put alot of things. then I put alot of things inside and good
I'm really happy with quality and material. loads of pockets and feels very sturdy. great purchase.
Great backpack ideal for traveling by plane as luggage from under the seat. Large capacity and many compartments. Highly recommended
Quality material, zippers are reinforced, has many compartments, I really liked the product, faithful to what is in the ad!
smaller than I thought but Is just me the back pack seems to be very strong material and quality
A superb product. Well built. Liking it very much. Fast dispatch. Quick delivery. Recommended seller.
Ready for son quality really cool bag
I love it looks super good and favors a lot, buy yourself more without hesitation, great product and great quality