SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vevo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vevostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good phone
Have had no issue with this phone at all; came with android 12 and awaiting a security update from last december. Using clonephone app swapped from an asus zenfone 4 straight across, couldn't be easier. Very pleasantly surprised.
Okay, beautiful and cheap 👍
I would say that this is certainly the best phone you can buy for the equivalent of us $70. I'm calling it a good deal.
The phone is worth it and original, the charger is not original anymore, there is nothing to complain about, it's worth it for now.
10 days delivery, it came to meest. Packed good, I will describe the vidpovid, on the viglyad of the new camp, everything is packed in a package. The phone having received a lot of splendor, ale for the same ovation with 12 Android. Selling for a gift, a hand and a drink for real. Buying money, I recommend selling that same store before spyprats.
Repaid 29.01 received 10.02 Dnepr (Ukraine) The delivery is fast, please note the phone is refurbished!
Paid 27.01 received 7.02 Ukraine (Dnepr), 11 days delivery I think is excellent! It is super packed, thanks to the seller, fits the parcel responsibly! Did not communicate with the seller) Separately the seller put the gift)
Thank you!
Aesthetically the phone looks good, no bumps or serious scratches in terms of accessories the charger and cable work well. What I do feel in my case is that the battery is diminished a bit but it is still functional. It is not locked at any time in addition to having good audio in headphones. The questions were answered correctly by the seller is recommended even the price is lowered. The shipment if it was slow despite being Choice.
great oneplus smartphone !
good one
The product is a monster! I call on the Russian Federation! I will help you with your bazhannya! My PayPal raider617 @ gmail.com
For those who are buying this cell phone, they have to know a few things the cell phone is repaired but apparently it is good but there are some things that do not add the cameras are bad, you can take a photo but All the rear lens moves good in the one I bought If but still I only use it to watch videos and calls if you are not one who cares so much about having a good cell phone this is for You
Having bought a miracle, it is a pity that his life is alive, there is a sensor, a lysh once every 3 days will help you to redeame, you can have mercy on the bull is killed up to 12 Android, and turning 48 bucks per Spir, it's not virishiv Chi to be married to the next screen chi just vikoristovuvati yak small TV
Very good product
Item arrived late, customs cause... But as always, he arrived home safe and sound. The seller has as always well packed everything .. This is the 3 order... Satisfied
Super. Thank you.
The smartphone itself is a bomb. was only completely discharged
Super..
All by taking away the pratsyu with the viglyad yak Novy ................... ............... ...........................
Shvidka, Shvidka delivery, shedding on Mitnitsa. I have a new phone, everything is technical. I won't do it.
Not yet tested
100% good
Great Phone