SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vevo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vevostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The jeans are cool. The color is a little different, but not bad. They stretch very well.
Perfect!
IS MY 2. Pants.. GOOD QUALITY EVERYTHING GREAT... ORDER A NUMBER SMALLER THAN IT IS PERFECTIVE
The jeans are cool, the size is right
The jeans look good and feel good as well
Really like these jeans. They fit nice.
The jeans fit perfectly on my large xl hips. For my height 164, the length is excellent, as I love the floor. The only thing is that one pocket is slightly moving apart and you can see the white inner fabric. You'll have to sew it up and build it. But I'm still happy. It's very sexy. The quality is pleasant and thin for summer, excellent.
I really liked the nice and wonderful fabric of the type of linen. I recommend it
GREAT JEANS... THERE WITH THE ELASTAN YOU CAN REALLY CHOULD A NUMBER SMALLER
Good quality, fast delivery, I recommend.
Its so nice and soft buy it guys
Good
Excellent product
fits very well. length also good. pants are great
Nice jean.
Perfect size good fabric exactly what the picture described the product as and delivery was on time
super, very pretty, just as expected. Delighted with the order
ok, goods as described, fast shipping and delivery, very nice jeans, comfortable and flexible, nice color!
Jeans, good fabric, beautiful colors, comfortable to wear, beautiful shape. Delivered very quickly I recommend this shop. Size M is for people who wear 38. European clothing size.
Good quality fit perfectly
The jeans for the summer are good, light. The only thing is some unpleasant smell. The color in the photo isbetter and there are no abrasions in the photo. The jeans are different from the photo. Well, not bad at all.
Simply perfect They are super soft and comfortable The fabric is a cotton type and is fresh. The quality 👌🏼 This is very good 👌🏼
ok, goods as described, fast shipping and delivery, very nice and comfortable jeans!
Nice fitting
Very good and fits well, good quality