SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vevo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vevostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very nice but unfortunately big. 1.60 cm
Perfect, very good quality same as photos
Girls, the jacket is a nugget. But I find it small size, because I took an L to make it wide but its size a bit like a M. Otherwise the quality is amazing and the fur sleeves can be top removed. It happened in 6 days and I measure 1m69 for 62 kilos
Nice Jacket only advice take a size smaller!
Very happy. Quality is great and fast delivery. Recommend seller !
Very good quality, super good size, it is beautiful
I received the item today was better than expected the fur can be taken out and put back again. Very nice and it looks very expensive.
Just amazing! And the amazing quality too! I received it 5 days in advance
True fur girls go for it! Received in 1 week!! Case of ouf I recommend
Real fur and wool great coat
Very nice quality I would recommend a size moređ
Amazing quality and great communication with seller!
Great I can't imagine the quality it hasâŠâŠ you can buy it with eyes closed
The French listen to me: the quality is incredible and yet I had never ordered on aliexpress a coat (which for me must be of quality so brand) the fur is not at all cheap it is super soft the sleeves are full hair but if you have long arms it may be fair (I am very small personal). The cut is super beautiful and well made I recommend to it it is exactly the same as that which the sellers of Insta sell you for âŹ. I summer delivered in 5D... Perfect
Coat without lining, it upset me a little, the fur does not look very neat, in principle if you comb, but it will probably look better.
Looks very high quality, also the quality is very good. Size is also suitable. I would recommend it to others.
Beautiful item â love how elegant it looks
gorgeous coat the delivery was a bit of an issue but i genuinely would buy again
Magnifique
Good, quality coat, thick fur. my height is 1.74, size 46. took M.
A good short coat made of natural wool. It's warm. The material is a little thin, not heavy. Included: the same material belt and natural fur cuffs. I ordered size M, for parameters: 92 cm chest, 77 cm waist and 95 cm hip
Nice color, just like in the photos, at 1.68 on the sleeves just right. Shipping time as indicated.
Absolutely amazing! Crazy quality I recommend!!
Absolutely loving it! The fur looks beautiful
REAL REVIEW: Beautiful coat, shipped out quickly but did take 3 days for them to ship it out. The fur is nice, they're detachable and material of the coat is really nice. Not cheap it is wool