SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vevo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vevostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Quality and crazy girls
I am pleasantly surprised, beautiful coat. I even ordered more coats there in other colors
I'm glad it was fluffy.âŁď¸
I loved
Compliant item, good quality, I recommend to 100%! I am very satisfied, I will surely buy other colors. Fast delivery, excellent!
Warm, however short, but very nice to touch, real fur
Perfect the store manager is great they contacted me the shippment came before 9 days impressed with the quality with the communication and everything they deserve 10 stars not 5
It came a week earlier than expected which was great. The quality is really thick and durable. Highly recommend.
Gorgeous girls go for it
Shipping was quick and the quality is pretty nice !
Very beautiful
Parfait !!
Sie ist so perfekt wow!!! WOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOWWWWWWWWWWWWWWWWWWWWWW
Really amazing ExcellentđđđGirls on the other hand I took a size L because I am 1m68 for a size S/M and it's just! On the other hand the sleeves size small like they are a little short but sah it's still classy like you put on bracelets and you have a good little manicure like milky square or even a FrenchđAnd little tips: Put a hair dryer on the fur to regain its volume
Very good quality, not at all cheap! On the other hand Small size despite that I have overcut 2x
beautiful coat. was delivered within a week. the material is perfect and the fur on the sleeves is so softđ
The coat is really amazing the quality is super qualitative it makes really very class the fur as amazing quality I recommend x1000 don't hesitate really I took my usual size and it's perfect a little oversize but not too much in plus she arrived with 1 week in advance really huge crush her worth the price
The mental is amazing, the quality is beautiful
Im in love very luxurious
Really canon the material is super soft and of good quality, the fur at the end of the sleeves is super shower and you can immediately see that the details of the jacket are well worked I recommend
My new favorite coat, identical to the photos arrived in 5 days!
Frankly I really like the coat it is cute. The color I'm a fan, and it'll keep it warm I find, it's quite thick I usually do and I took a size M and I did well, I was a little lost but I find that it is better if we put big sweaters in lingerie it makes a little over size pen but to be excessive because with the belt it adjusts.!
Sincere a very nice qualitative Jacket. The Jacket is nice and warm. I had it on a few times also when it rained and the Jacket has remained neat. The downside is that the sleeves are short. I myself do not have long arms and it is just about not disturbing. If you are tall and have long arms, the sleeves are going to be too short for you. I normally have size M/L and have taken an M is perfect!
Perfect waawwwww I love best purchase
Beautiful!! Do not hesitateđđ˝Thank you very muchđ