SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vevo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vevostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good. I got it second time. First time I was all perfect. This time it cuts a little small. I took size M twice, but this time it's a little missing. The length is perfect! My height is 168, skirt is maximum length up to floor.
It is long, magnificent.
The color is not quite chocolate, but beautiful. And still sending on the bead is not very correct.
Quality, a little click on the waist, buy a larger size
I have ordered the brown and the beige for my daughter and she loved it so much that she asked me to order the black
The skirt is great. This is already a friend. The first piece was small. Now it's L. But girls, if you have the same booty - take a bigger size 😂 without an image 😂 the fabric is tight and thinly electrized. It must be anti-static), but it really likes it.
It is not well sewn, the fabric is beautiful. The size is super small, I'm s and I ordered M but an L would have turned out better. I't buy another one again.
Girl, I already bought a second skirt. Chocolate - size M. The lighter - L. The chocolate is a little small for me. If I had no hip and pop, everything would fit perfectly. And for girls with a figure, it is better to take a little more, because everything is sewn flatly. The fabric is of good quality. Quite sincerely. It will most likely be electricized. I am generally satisfied.
A little small size, but the quality is execlent
I am pleasantly surprised about the quality of the skirt. It’s made of soft satin and fits true to size. Highly recommend.
Good but not the color like in the picture
The stitching is good. My only complaint is the static. Perfect length for me. Also it’s not stretchy so go for 1 size up if you have wide hips.
Great skirt
I'm 1m58, it happens to my ankles, it's perfect. The color is beautiful and price/quality ratio is correct since it is polyester and 5% pandex.
If you wear S, order S. The skirt is perfect! My waist is 64cm and it fits very well. A bit tight in my hips (94cm) when I try to put it on but thanks to that it looks amazing on your body.
Stunning skirt! Magnificent fabric and excellent finishes
I was beautiful. I liked grease for everything and it arrived before the agreed date, only that I could not pick it up
Good rocking!
Wow! Beautiful look quality 4/5
Beautiful not transparent! Attention size small, I took the L while I am doing M and the closure not close💀But with a long top it passes
I love long enough for 1m70 rigid material
Beautiful, fits perfect. Looks the same as in the photo
very good. the zipper is not perfect
Zuuuu small for L.
Trop petit