SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vevo Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://vevostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
very nice. Spring jacket.. the color is as in the photo.. The size is perfect.. Shipping within the terms. I am very satisfied
Very nice and very light! arrived earlier than expected
I loved it. It is usually size's', I bought size 'xl' and it is slightly loose, not so much to make it look big but rather to fit a sweater down and be comfortable. The pockets and the hat have a comfortable size, it is not one of those typical hats that are tight. I recommend it 100%
everything arrived very quickly, the jacket is good, but it’s not enough for my wife, daughter will do.
I'm a light jacket. Pukh is little. I wear size 48, I fit perfectly for a height of 177, you can wear a voluminous sweatshirt under a jacket. The color is very beautiful, delicate. The photo does not convey the color.
I finally chose the right size. the jacket is great. arrived very quickly, thank you very much to the seller.
Just like in the photo. This is the third time I have bought from this seller, good quality of the product and responsibility. I recommend.
Calientita
Very comfortable
Very excellent light beautiful jackets. Ordered two at once. But they are small at all not suitable in size. In chest volume incorrect data. She doesn't fit on me. But I liked it so much that I ordered two sizes larger
On my European L ordered 3XL. Everything came up. Thin. A light jacket.
I love this! It was just what I wanted! Lightweight, warm, easy! I was looking for one and I found it easily and at a great price!
good
Stunning light jacket! The fabric is quality! 172 specially took more for height to dress under a hoodie! folds into a small bag! Convenient! The only thing is natural fluff filling, I like it more artificial filler! The delivery is fast!
The jacket is neat, it came to Nikolaev in 11 days. For a height of 165 cm, weight 82 kg is a little too big, but you can wear a warm sweater. If you want according to the figure, then you need to take 4XL. Perfect combination of price and quality. Thank you seller!
It is all possible to walk. Light, twisted jacket.
I liked the jacket. 118 took 6x on the chest volume. Fits well, light, color is very nice, fits jeans.
Ultra delgana, super well made, the color is as I asked for it and the quality is excellent. The selected size is not mine. Beware of that
Very nice quality! Will order more
The jacket is good. Thin. XXL for the girth of the chest of good 99, waist 81, hips 99. I will be tezuvati in the spring.
For 700 UAH normal light jacket, took 7XL, 52 size, large
Perfect arrived very fast and good product, perfect size
The Larg small... Looks between m-s. The cute coat is warm.
The jacket arrived quickly. Like it very much. It was a thin one that was needed for the off-season. very light, no defects.
I am size L, I ordered 2XL and I fit perfect, this is very cute and good quality